In a constantly evolving technology landscape, how can you guarantee increased efficiencies and maximum return on your Microsoft or Infor M3 application investments?
Monitoring, maintaining and managing your entire application portfolio through effective application management can ensure both.
Be it your in-house team’s tasks backlog, security concerns, interruptions/ disruptions or user dissatisfaction, application management services ensure your company’s functions (via Microsoft or Infor m3 applications) operate as intended, while freeing up your internal teams to focus on innovation.
Benefits of partnering with an Application Management Services (AMS) provider
Every company is a technology company with an ever-increasing reliance on business-critical applications. Instead of hiring in-house experts for every aspect of application management, organizations have another option – to partner with an AMS expert.
Maximizing revenues from existing investments is a preferred business strategy for companies. Partnering with an AMS expert adds greater value to these investments through the AMS provider’s ability to:
- Be the single source of contact for issues and service requests
- Drive application uptime through proactive monitoring and reporting
- Provide 24/7 global support with guaranteed SLAs
- Have a dedicated team of industry, technical and functional consultants providing augmented staff support and ongoing post 'go live' support
- Have flexible plans right-sized for the customer organization
- Provide multiple coverage options to choose from – Standardized building blocks that can be combined and customized depending on business needs
Benefits of Columbus AMS partnership
Continuous innovation:
- Access to the latest technologies & correct operations resources
- Frees up resources to focus on innovation
Access to talent:
- Provides 24/7 support
- Ensures availability of full AMS skill range
Agility & Flexibility:
- Increases both to build & implement responsive, scalable, secure Microsoft or Infor M3 applications
- Faster products & services delivery
Reduced cost:
- Cost transparency
- Fixed cost pricing options & customizable service solutions offerings
- Access to a highly qualified team that reduces downtime & increases application operational efficiencies
Productivity & Efficiency:
- Increases business productivity & efficiency
- Promotes internal-external stakeholder collaboration & governance
Business-Technology alignment:
- Aligns, strategizes & deploys emerging technologies across BUs
- Maximizes ROI
Why is Columbus the correct AMS partner for you?
Columbus has been delivering expert application management services for the last 30 years and has 500+ ColumbusCare clients in more than 45 countries today. Our well-established processes, dedicated team of Microsoft or Infor M3 application support consultants, and multi-industry acumen guarantee a high value on your business application investments.
As your ‘AMS Partner of Choice,’ Columbus brings in:
- A dedicated team of 300 members backed by a global enterprise ITSM service portal
- Complete application lifecycle support – from build to operate, and the transition in between
- Well-defined and mature processes, dedicated upskilled support teams, distributed knowledge base to eliminate single system/ person dependencies, and technical agility to adapt to evolving business needs
- Application-level support for stability, availability and control over your operational environment, including services related to change control, incident management, enhancements, upgrades and extensions for new/ upgraded Microsoft business applications
- Comprehensive advisory services
- Cost benefits with flexible pricing models
- Expertise based on 9,000+ successful implementations
Core elements of Columbus Application Management Services
Implementing any critical business application is a considerable investment. To maximize ROI, our customers always need to efficiently manage and keep their business application ecosystem available.
Columbus Application Management Services (AMS) is a value delivery system covering reactive support services, proactive managed services, and as-needed consultancy services. We ensure smoother operations, management and maintenance of customers’ core Microsoft applications across their technology landscape.
We help customers realize a higher value on their business application investments with well-established processes and an upskilled team to prevent disruption in ongoing operations.
All Columbus services have a modular and configurable framework. This means our customers can choose one or more services depending on their business needs, yet benefit from our service desk and overall governance model.
Columbus AMS is a part of the ColumbusCare brand, which encompasses both Cloud & Infrastructure Management and Application Management Services.
Service Desk
Acts as a 24/7, single point of contact for all application-related incidents, service requests, prioritizes resolutions based on ITIL 4 processes, and sends timely incident status reports to users.
Service Delivery Management & Governance
Provides a designated Service Delivery Manager as the single-point-of-accountability for ITIL 4-based governance, smooth delivery of operational services, quality and performance of new services, and recommendations to maximize business value.
Solution Operations
Safeguards availability of your critical solution environment; monitors health and reliability of application operations, and ensures continuous monitoring of databases, patches, hotfixes, and security updates for guaranteed uptime.
Solution Support
Addresses incident management and root cause analysis needs through a dedicated service desk. Ensures all Microsoft applications have high availability, and are running at optimal efficiency. Provides access to issues-resolution guidance.
Solution Optimization
Enables adaptation of new solutions and enhancements for business growth; stabilizes the production environment through well-structured release planning, deployment, and change control processes to ensure continuity.